Terms and Conditions

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 PLEASE NOTE: ALL ORDERS TAKE TIME TO PROCESS. MOST ITEMS TAKE 2 - 3 WORKING DAYS.

Our products are considered hygienic products and may contain nuts and other ingredients. Before starting a hot oil treatment, please read all of the preparatory instructions for the best outcome. Rawtician does not have any prior knowledge of your hair condition, previous chemicals in your hair or condition of your scalp and therefore is not responsible damages or reactions you may have. Our product is considered all natural and vegan, but users with allergies and other conditions need to consult their doctor prior to purchase. We want you to be happy and have a pleasant experience when shopping with us, hence, we take your satisfaction and time seriously. If you are not happy with a recent purchase we are happy discuss an exchange if you meet our return criteria. Our products are considered hygienic products, therefore we cannot offer cash refunds on a purchase for health concerns. Please read the conditions below:

How long after making a payment can I receive my order?

2 - 5 business days for express shipping & 7 - 10 business days for standard shipping.

Our process time for orders in stock is 1 - 2 business days, and delivery takes 1 - 3 business days. Once your order has been shipped, you will receive tracking details to track your order till it gets to you. We are not responsible for postal delays. We ship from USA, so you need to account for public holidays as non-working days when expecting your order.

I ordered online and want to cancel my order

To cancel, contact missjenks1@gmail.com not more than 3 hours after your order was placed. After this time we might be unable to cancel your order, change your address, or change your order. If we are successfully able to cancel your order, a $20 charge or 10% of the item value depending on which is greater will be subtracted from your refund to cover for costs incurred. If you request for a package to be delivered to a new location after it has been shipped, transfer charges will be deducted if it applies.

What is your Return & Exchange policy?

We want you to have the best experience and we have teams that carefully examine every product before they are made, after they are made, and before they are packed and shipped out. We do this so that you get the best version of our product.

The items we sell are considered as hygienic products, therefore we cannot accept returns or offer refunds. 

If your items was delivered damaged, email us immediately at missjenks1@gmail.com to process an exchange. We will need a picture or video of the damaged product before your request for an exchange is approved. We reserve the right to decide whether the product is eligible for exchange. Please bear in mind that the time to approve an exchange can take as long as 30 days after you ship your hair back to us. Rawtician will not cover the cost of shipping for an exchange. Please do not send your purchase back to any address other than the address provided by our team via email.

Terms of Exchange & Non-returnable Items

1. If you got a defective item, we will exchange.
2. Items bought on sale or in situations where a discount was applied cannot be exchanged unless the full price is paid.
3. To be eligible for an exchange, the products purchased must be in the original condition that they were delivered to you. Products that have been tampered with are not eligible for refunds.
4. You will cover the cost of shipping your item back to us and cost of shipping your order from our warehouse to you.
5. If an item purchased became defective after use, we cannot provide an exchange.
6. To be eligible for an exchange, you have to make a complaint to missjenks1@gmail.com within 7 days of the delivery window. You also need to ship the item within 7 days of a return address being provided to you,
7. You cannot request for more than 1 exchange per order. Every subsequent exchange after the first exchange on the same order is denied.

Will I be responsible for shipping of my exchange

Delivery charges will be paid by you. Rawtician will not give refunds for delivery charges incurred during original delivery, return or onward shipping charges of exchanged items.

How can I contact you

You can email us at missjenks1@gmail.com